Your Rights and Our Policies Explained
When you close your account, we freeze all transactions immediately. Any remaining balance is returned to your original payment method—DANA, OVO, GoPay or QRIS—within 3 to 5 business days. Your account data remains accessible to you for retrieval for 30 days after closure; after that, it is archived according to regional retention rules.
Submit a data access request through our support team via live chat, email or phone with your account details. We'll compile your full account history, transaction logs, personal information and device records into a file and send it to your registered email within 5 to 10 business days at no cost.
We never store your full card numbers, bank account details or transfer credentials on our servers. When you deposit via DANA, OVO, GoPay or QRIS, your payment details are processed directly by those providers' secure networks. betso88 only retains a transaction record and your account balance.
Yes. If you notice an unexpected charge or a withdrawal that hasn't arrived, contact our support team immediately with your transaction ID and payment method. We investigate all disputes within 48 hours and work with your payment provider to resolve the issue or reverse the transaction if warranted.
We notify all active players via email and in-lobby notification before any significant policy change takes effect. If the change affects your rights—such as data retention or account closure procedures—you have 14 days to review the new policy. You can request a copy of the previous policy from our support team if needed.
We retain your account data, transaction history and personal information while your account is active and for 18 months after you close it. After that retention period ends, we securely delete your personal data in compliance with regional financial and privacy guidelines.
The complete terms of service, privacy policy and fair play policy are linked in the footer of your account lobby. You can also request a printed or digital copy by emailing our legal team through the contact address in your Help section. Access depends on local law where you are located.
